Enterprise Service Management
ServiceDesk Plus
Full-stack service management for enterprises
ServiceDesk Plus by ManageEngine stands as a premier IT and enterprise service management platform, facilitating the design and delivery of critical IT and business services for modern enterprises. Integrated seamlessly with ManageEngine's suite of IT management solutions and business applications, it offers a comprehensive 360-degree view of an organization's IT management operations. ServiceDesk Plus streamlines help desk operations and enhances user support by providing features such as incident management, problem management, change management, and asset management, all accessible from a centralized platform. With its intuitive interface and automation capabilities, ServiceDesk Plus empowers organizations to improve efficiency, reduce resolution times, and ensure a seamless IT service delivery experience for both IT teams and end-users.
Why ServiceDesk Plus ?
ManageEngine ServiceDesk Plus is the ideal choice for comprehensive IT service management. It offers robust incident, problem, change, and asset management capabilities with seamless integration with other ManageEngine tools. Its automation features enhance efficiency, while its user-friendly interface ensures smooth interaction for IT personnel and end-users alike. Scalable to fit businesses of any size, ServiceDesk Plus is your go-to solution for efficient IT service delivery.
Key Features ServiceDesk Plus
Choose suitable edition for you
Incident Management
Efficiently manage and resolve IT incidents, ensuring minimal downtime and disruption to business operations.
Problem Management
Identify root causes of recurring issues and implement permanent solutions to prevent future incidents.
Change Management
Streamline the process of planning, reviewing, and implementing changes to IT infrastructure, minimizing risks and disruptions.
Asset Management
Track and manage IT assets throughout their lifecycle, ensuring optimal utilization and compliance with licensing agreements.
Service Catalog
Provide a centralized repository of IT services offered to users, enabling easy request submission and fulfillment.
Knowledge Base
Capture, organize, and share IT knowledge within the organization, facilitating self-service and improving resolution times.
SLA Management
Define and enforce service level agreements (SLAs) to ensure timely resolution of IT issues and adherence to performance targets.
Automation
Automate repetitive tasks and workflows to improve efficiency and productivity of IT teams.
Self-Service Portal
Empower users to submit and track their IT requests, reducing reliance on IT staff and improving user satisfaction.
Reporting and Analytics
Generate insightful reports and analyze performance metrics to identify trends, areas for improvement, and compliance issues.
ServiceDesk Plus is available in 3 Editions
STANDARD
- Incident management
- Customizable ticket templates
- Visual ticket lifecycle builder
- No-code ticket handling automation
- Self-service portal
- Knowledge base
- SLA management and escalations
- Reporting and live dashboards
PROFESSIONAL
- IT service desk
- Multi-modal asset discovery and import
- Visual asset lifecycle builder
- Software asset management
- Asset loans
- Asset inventory reports and analytics
- Purchase and contracts management
ENTERPRISE
- IT service desk
- IT asset management
- Service catalog
- Problem management
- Change enablement and release management
- Change and release workflow builders
- IT project management
- CMDB
